Cancellation and Refund Policy

Our Cancellation and Refund Policy

If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the Tours Department of SOS Travel House. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel*, the cancellation charges will apply on the following scale:

*few hotels (in Andamans etc. ) & sometimes entrance tickets, ferry tickets follow a no refund policy once booked & in such cases we would not be able to entertain any claim under the above mentioned chart

Booked Flight Tickets

All flights issued will be non endorsable / non re routable and non refundable. The flight cancellation is to be considered in exclusivity.

Liability

The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable.

1. Where there has been no fault on the part of the company, supplier or agents.
2. Where the failures in performance of the contract are attributable to the customer.
3. Where the failures are attributable to a third party not connected with the provision of the holiday and are unforeseeable or unavoidable.
4. Where the failures are due to unusual and unforeseeable circumstances beyond your control.
5. Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell.

We do take all reasonable steps in ensuring that the organisation maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith.

Our Liability

SOS Travel House accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our agents, which include our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability.

The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused;

Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused. SOS Travel House are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond your control.

Refunds: After 15 days from date of receiving such intimation.